Refunds & Cancellations

Two kinds of purchase happen on TCG Drop, with different rules: products (sold by the store you buy from) and memberships (sold by TCG Drop). Nothing on this page affects your statutory rights.

Products - sold by your store

• Pending claims: you can cancel your own unpaid, uncollected claims from your account at any time - no questions, the stock simply returns to the store.
• Paid online, not yet collected: cancel before collection and the store refunds you in full.
• Paid online and collected: you have 14 days from collection to change your mind. Sealed products must be returned unopened with all seals intact for a full refund. If a sealed product has been opened, any refund may be reduced by the amount the product's value has been reduced - for sealed trading card products, opening them removes most or all of their value, so opened products are generally non-refundable.
• Paid in person at the store: in-store purchases do not carry a change-of-mind right. Faulty goods rights (below) always apply.
• Faulty, damaged or not as described: your Consumer Rights Act rights apply in full, whatever and however you bought - speak to your store, which as the seller will make it right.
• Collection window: please collect within 30 days of claiming. After that the store may cancel the claim and refund any online payment.
• Store cancellations: occasionally a store may cancel a claim before collection - an obvious pricing or stock error, or a claim made in breach of the terms (over a limit, multiple accounts, automation). You always receive a full refund of anything you paid online; collected items are never affected. Cancelling a membership, or a membership refund, is never a reason to cancel an order.

For any product refund or return, contact your store directly - at the counter or through its community channels. The store is the seller and handles product refunds from its own account.

Memberships - sold by TCG Drop

Membership benefits (your lower platform fee and early access) start immediately when you join: you ask for that by ticking a box before you pay. That matters for the cooling-off rules below. Each store's membership terms - the key facts, renewals and reminders, price changes, complaints and your rights - are on its membership terms page, linked from its membership page, and emailed to you before your benefits start.

• First 14 days: you have the right to change your mind within 14 days of first taking out a membership - email hello@tcgdrop.co.uk (a short message is enough, or send the cancellation form below). Changing your mind ends your membership straight away and stops its benefits. As you asked for the benefits to start straight away, we refund the part of the month you have not used, counted to the day you tell us. If you have not used any member benefit - no claims at your member fee, and no early access - we refund the month in full. We refund within 14 days of hearing from you, to the card or account you paid with, and email you to confirm.
• After that: cancel any time from your account settings, with Cancel membership. Your membership runs to the end of the month you have paid for, then stops - no further charges, and no partial-month refunds. We email you to confirm the date it ends.
• Upgrading: you can move up to a higher tier at any time from the store's membership page. You pay the difference between the two tiers for the rest of the month you have already paid for, straight away (nothing, if it comes to under 30p), then the higher tier's price from your next renewal - your renewal date stays the same. The higher tier's benefits start immediately: you ask for that by ticking a box as you upgrade. If you had cancelled before upgrading, you choose as you upgrade whether it still ends when it was due to, or keeps going, renewing every month until you cancel. You have 14 days from an upgrade to change your mind about it: email hello@tcgdrop.co.uk (a short message is enough, or send the cancellation form below), and we will move you back to your previous tier, at the price you paid before, and refund what you have paid extra for the higher tier for the days you will not use, counted from the day you tell us. To move to a lower tier after that, cancel, then join it once your membership ends.
• Renewals: monthly renewals do not start a new cooling-off period. Cancel before your renewal date to avoid the next charge.
• Orders you've placed: cancelling your membership, or a membership refund, never cancels orders you have already placed - they're separate purchases from the store, and you keep them, at the price you paid.
• Repeatedly joining and cancelling: we may decline to sell a further membership to anyone who repeatedly subscribes and cancels to obtain benefits without paying for them. Your statutory rights on any membership you already hold are unaffected.

Membership questions and refunds: hello@tcgdrop.co.uk.

Cancellation form

You don't need a form to change your mind within your 14 days: an email to hello@tcgdrop.co.uk saying so is enough. If you'd like to use one, this is the official form, word for word as the law sets it out. Send it to us by email: “Email it to us” starts one with the form already in it, or copy it into your own.

Filling it in for a membership

• Where it says [*], keep the words that fit and delete the rest - “I” or “We”, “my” or “our”.
• A membership is a service: keep “for the supply of the following service”, add your membership (for example, “Gold membership at your store”), and delete “contract of sale of the following goods”.
• “Ordered on” is the day you joined, or upgraded. Delete “received on”.
• For your address, the email address on your TCG Drop account is enough for us to find your membership.
• A signature is only needed on paper. Then add the date.