Refunds & Cancellations

Last updated: 24 August 2026. Two kinds of purchase happen on TCG Drop, with different rules: products (sold by the store you buy from) and memberships (sold by TCG Drop). Nothing on this page affects your statutory rights.

Products - sold by your store

Pending claims: you can cancel your own unpaid, uncollected claims from your account at any time - no questions, the stock simply returns to the store.
Paid online, not yet collected: cancel before collection and the store refunds you in full.
Paid online and collected: you have 14 days from collection to change your mind. Sealed products must be returned unopened with all seals intactfor a full refund. If a sealed product has been opened, any refund may be reduced by the amount the product's value has been reduced - for sealed trading card products, opening them removes most or all of their value, so opened products are generally non-refundable.
Paid in person at the store: in-store purchases do not carry a change-of-mind right. Faulty goods rights (below) always apply.
Faulty, damaged or not as described: your Consumer Rights Act rights apply in full, whatever and however you bought - speak to your store, which as the seller will make it right.
Collection window: please collect within 30 days of claiming. After that the store may cancel the claim and refund any online payment.
Store cancellations: occasionally a store may cancel a claim before collection - an obvious pricing or stock error, a claim made in breach of the terms (over a limit, multiple accounts, automation), or an order placed with membership benefits whose payment was later refunded or reversed. You always receive a full refund of anything you paid online; collected items are never affected.

For any product refund or return, contact your store directly - at the counter or through its community channels. The store is the seller and handles product refunds from its own account.

Memberships - sold by TCG Drop

Membership benefits (your lower platform fee and early access) start immediately when you join, which you agree to at checkout. That matters for the cooling-off rules below.

First 14 days: you have the right to change your mind within 14 days of first taking out a membership. Because the benefits start straight away at your request, we refund the part of the month you have not used. If you have not used any member benefit - no claims at your member fee, and no early access - we refund the month in full.
After that: cancel any time from your account settings. Your membership runs to the end of the month you have paid for, then stops - no further charges, and no partial-month refunds.
Renewals: monthly renewals do not start a new cooling-off period. Cancel before your renewal date to avoid the next charge.
If your membership payment is refunded or reversed: benefits are part of what a membership payment buys. If that payment comes back to you - a cooling-off refund, a chargeback, or any other reversal - orders you placed using its benefits (early access to a drop, or your reduced member fee) stop being paid-for benefits. Any such order not yet collected may be cancelled, with a full refund of everything you paid for it. Items you have already collected are unaffected.
Repeatedly joining and cancelling: we may decline to sell a further membership to anyone who repeatedly subscribes and cancels to obtain benefits without paying for them. Your statutory rights on any membership you already hold are unaffected.

Membership questions and refunds: hello@tcgdrop.co.uk.